Last updated: 11th November 2024
Thank you for choosing https://www.inua.charity/. We value your trust and aim to provide a seamless experience with our services. This refund policy outlines the terms and conditions under which refunds will be provided for various transactions on our platform.
Eligibility for Refunds:
Refunds are applicable for transactions that meet specific criteria, as outlined below. Refunds may be granted in the following situations:
- Payment errors resulting in overcharges or duplicate charges.
- Failed transactions where the amount has been debited but the service/product has not been delivered.
- Cases where the customer is dissatisfied with the quality of the service, subject to certain conditions mentioned below.
- Please note that not all transactions may be eligible for a refund. Each case will be reviewed individually.
Refund Process:
- To initiate a refund, customers must submit a refund request within 7 days from the transaction date.
- Refund requests must be sent to our customer support team at info@inua.charity
- The customer support team will review each request and respond within 2 business days with the status of the refund.
Conditions for Refunds:
- Refunds will only be processed if the request meets the eligibility criteria mentioned above.
- The customer must provide valid proof of payment and transaction details for the refund to be processed.
- In cases of dissatisfaction with the quality of the service, the customer must provide a detailed explanation outlining the reasons for the request.
- Refunds will be issued using the same payment method used for the original transaction.
Non-Refundable Items:
- Certain services may not be eligible for refunds. These items include, but are not limited to, digital downloads, personalized services explicitly mentioned as non-refundable at the time of purchase.
Processing Time for Refunds:
- Once the refund request is approved, please allow 7 business days for the refund to be processed.
- The processing time may vary depending on the payment method and the customer’s bank processing time.
Contact Information:
If you have any queries regarding our refund policy or wish to initiate a refund, please contact our customer support team at info@inua.charity.
Note: https://www.inua.charity/ reserves the right to amend or modify the refund policy at any time without prior notice. Customers are encouraged to review the refund policy periodically.
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